:root{
  --bg:#0b1220;
  --bg2:#0f172a;
  --panel:#ffffff;
  --panel-alt:#f8fafc;
  --ink:#0f172a;
  --ink-soft:#475569;
  --muted:#64748b;
  --line:#e2e8f0;
  --brand:#2563eb;
  --brand-2:#7c3aed;
  --ok:#16a34a;
  --warn:#f59e0b;
  --danger:#dc2626;
  --radius:16px;
  --shadow:0 10px 30px -12px rgba(15,23,42,.25);
  --shadow-lg:0 30px 60px -25px rgba(15,23,42,.45);
}
*{box-sizing:border-box;margin:0;padding:0}
html,body{height:100%}
body{
  font-family:"Cairo",system-ui,"Segoe UI",Tahoma,sans-serif;
  background:
    radial-gradient(1200px 500px at 90% -10%, rgba(124,58,237,.18), transparent 60%),
    radial-gradient(900px 400px at 0% 0%, rgba(37,99,235,.18), transparent 55%),
    var(--bg);
  color:var(--ink);
  line-height:1.7;
  -webkit-font-smoothing:antialiased;
}
a{color:var(--brand);text-decoration:none}
a:hover{text-decoration:underline}
.wrap{max-width:1180px;margin:0 auto;padding:0 18px}
main.wrap{padding:26px 18px 60px;min-height:calc(100vh - 190px)}
h1,h2,h3{line-height:1.35}
.muted{color:var(--muted)}
.small{font-size:.82rem}
.center{text-align:center}
.strong{font-weight:700}
.mono{font-family:ui-monospace,Consolas,monospace;letter-spacing:.2px}

/* ============ الشريط العلوي ============ */
.topbar{background:rgba(10,17,32,.75);backdrop-filter:blur(14px);border-bottom:1px solid rgba(255,255,255,.08);position:sticky;top:0;z-index:50}
.topbar-inner{display:flex;align-items:center;justify-content:space-between;gap:16px;min-height:64px}
.brand{display:flex;align-items:center;gap:10px;color:#fff;text-decoration:none}
.brand:hover{text-decoration:none}
.brand-mark{width:40px;height:40px;display:grid;place-items:center;background:linear-gradient(135deg,var(--brand),var(--brand-2));border-radius:12px;font-size:20px}
.brand-text{display:flex;flex-direction:column;line-height:1.25}
.brand-text strong{font-size:1.02rem}
.brand-text small{font-size:.76rem;color:#94a3b8}
.topnav{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.topnav a{color:#cbd5e1;padding:8px 12px;border-radius:10px;font-size:.92rem;font-weight:600}
.topnav a:hover{background:rgba(255,255,255,.08);color:#fff;text-decoration:none}
.topnav a.active{background:rgba(37,99,235,.22);color:#fff}
.inline-form{display:inline}
.nav-badge{display:inline-block;background:#dc2626;color:#fff;border-radius:999px;font-size:.7rem;padding:1px 7px;margin-inline-start:6px;font-weight:700}

/* ============ الكروت ============ */
.card{background:var(--panel);border-radius:var(--radius);padding:20px;box-shadow:var(--shadow);border:1px solid rgba(255,255,255,.6);margin-bottom:20px}
.card-title{font-size:1.06rem;margin-bottom:14px;display:flex;align-items:center;gap:8px}
.card-head-row{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:12px}
.card-head-row .card-title{margin:0}
.center-card{max-width:460px;margin:60px auto;text-align:center}
.narrow{max-width:820px;margin:0 auto}
.big-icon{font-size:44px;margin-bottom:8px}

/* ============ الرئيسية ============ */
.hero{display:grid;grid-template-columns:1.15fr .85fr;gap:28px;align-items:center;padding:26px 0 10px}
.hero h1{font-size:2.35rem;color:#fff;letter-spacing:-.5px;margin:14px 0 10px}
.grad{background:linear-gradient(90deg,#60a5fa,#a78bfa,#34d399);-webkit-background-clip:text;background-clip:text;color:transparent}
.lead{color:#cbd5e1;max-width:52ch}
.pill{display:inline-block;background:rgba(37,99,235,.18);border:1px solid rgba(96,165,250,.35);color:#bfdbfe;padding:5px 12px;border-radius:999px;font-size:.8rem;font-weight:600}
.feature-list{list-style:none;margin-top:18px;display:flex;flex-wrap:wrap;gap:10px}
.feature-list li{background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.1);color:#e2e8f0;padding:8px 14px;border-radius:12px;font-size:.9rem}
.lookup-card{background:rgba(255,255,255,.97)}
.lookup-results{margin-top:14px;display:flex;flex-direction:column;gap:8px}
.lookup-results:empty{display:none}
.lookup-result{display:flex;align-items:center;gap:12px;padding:12px 14px;border:1px solid var(--line);border-radius:12px;background:#f8fafc;text-decoration:none;color:var(--ink);transition:background .15s,border-color .15s}
.lookup-result:hover{background:#eef2ff;border-color:#c7d2fe}
.lookup-result-text{display:flex;flex-direction:column;flex:1;min-width:0}
.lookup-result-text strong{font-size:.95rem}
.lookup-dot{width:10px;height:10px;border-radius:50%;flex:0 0 auto}
.lookup-help{margin-top:16px;border-top:1px dashed var(--line);padding-top:12px;font-size:.86rem}
.steps{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin:34px 0 20px}
.step{background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.1);border-radius:var(--radius);padding:20px;color:#e2e8f0}
.step h3{font-size:1rem;margin:10px 0 4px;color:#fff}
.step p{font-size:.88rem;color:#94a3b8}
.step-num{width:32px;height:32px;border-radius:10px;background:linear-gradient(135deg,var(--brand),var(--brand-2));display:grid;place-items:center;font-weight:800;color:#fff}
.wide-card{background:rgba(255,255,255,.97)}
.status-flow{display:flex;flex-wrap:wrap;gap:10px}
.flow-item{display:flex;align-items:center;gap:8px;background:var(--panel-alt);border:1px solid var(--line);padding:8px 12px;border-radius:999px;font-size:.88rem;font-weight:600}
.flow-dot{width:12px;height:12px;border-radius:50%;background:var(--c);display:inline-block}

/* ============ النماذج ============ */
.field{display:block;margin-bottom:14px}
.field>span{display:block;font-size:.86rem;font-weight:600;color:var(--ink-soft);margin-bottom:6px}
input[type=text],input[type=password],input[type=search],input[type=number],input[type=url],input[type=email],select,textarea{
  width:100%;padding:11px 13px;border:1.5px solid var(--line);border-radius:12px;font-family:inherit;font-size:.95rem;
  background:#fff;color:var(--ink);transition:border-color .15s,box-shadow .15s
}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 4px rgba(37,99,235,.12)}
input[type=number]{direction:ltr;text-align:right}
input[dir=ltr]{text-align:right}
.num{direction:ltr;unicode-bidi:isolate}
textarea{resize:vertical}
.check{display:flex;align-items:center;gap:8px;margin:8px 0;font-size:.9rem;color:var(--ink-soft);font-weight:600}
.check input{width:18px;height:18px;accent-color:var(--brand)}
.two-col{display:grid;grid-template-columns:1fr 1fr;gap:0 14px}

/* ============ الأزرار ============ */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1.5px solid transparent;border-radius:12px;
  padding:11px 18px;font-family:inherit;font-weight:700;font-size:.95rem;cursor:pointer;transition:.15s;white-space:nowrap}
.btn:hover{text-decoration:none;transform:translateY(-1px)}
.btn:active{transform:translateY(0)}
.btn-primary{background:linear-gradient(135deg,var(--brand),var(--brand-2));color:#fff;box-shadow:0 8px 20px -8px rgba(37,99,235,.8)}
.btn-outline{background:#fff;border-color:var(--brand);color:var(--brand)}
.btn-ghost{background:rgba(255,255,255,.1);border-color:rgba(255,255,255,.18);color:#e2e8f0}
.btn-danger{background:#fff;border-color:#fecaca;color:var(--danger)}
.btn-block{display:block;width:100%}
.btn-sm{padding:8px 13px;font-size:.86rem;border-radius:10px}
.btn-xs{padding:5px 10px;font-size:.78rem;border-radius:9px}
.btn:disabled{opacity:.55;cursor:not-allowed;transform:none}
.msg{min-height:20px;font-size:.88rem;font-weight:600;margin-top:8px}
.msg.error{color:var(--danger)}
.msg.ok{color:var(--ok)}

/* ============ التنبيهات ============ */
.flashes{max-width:1180px;margin:0 auto;padding-top:12px}
.flash{padding:12px 16px;border-radius:12px;margin-bottom:8px;font-weight:600;font-size:.92rem}
.flash-error{background:#fee2e2;color:#b91c1c}
.flash-success{background:#dcfce7;color:#15803d}
.flash-message{background:#dbeafe;color:#1d4ed8}

/* ============ صفحة التذكرة ============ */
.ticket-head{padding:22px}
.ticket-head-main{display:flex;justify-content:space-between;gap:18px;flex-wrap:wrap}
.ticket-receipt{color:var(--muted);font-size:.9rem}
.ticket-device{font-size:1.5rem;margin:2px 0 4px}
.ticket-head-side{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.badge{display:inline-flex;align-items:center;gap:8px;background:color-mix(in srgb,var(--c) 12%, #fff);color:var(--c);
  border:1.5px solid color-mix(in srgb,var(--c) 35%, #fff);padding:7px 14px;border-radius:999px;font-weight:700;font-size:.9rem}
.badge .dot{width:9px;height:9px;border-radius:50%;background:var(--c)}
.badge.sm{padding:4px 10px;font-size:.8rem}
.live-chip{display:inline-flex;align-items:center;gap:7px;background:#dcfce7;color:#15803d;border:1px solid #bbf7d0;
  padding:6px 12px;border-radius:999px;font-size:.8rem;font-weight:700}
.pulse{width:8px;height:8px;border-radius:50%;background:#22c55e;animation:pulse 1.6s infinite}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(34,197,94,.55)}70%{box-shadow:0 0 0 9px rgba(34,197,94,0)}100%{box-shadow:0 0 0 0 rgba(34,197,94,0)}}
.progress-wrap{display:flex;align-items:center;gap:12px;margin-top:18px}
.progress{flex:1;height:10px;background:#eef2f7;border-radius:999px;overflow:hidden}
.progress span{display:block;height:100%;border-radius:999px;transition:width .6s cubic-bezier(.4,0,.2,1)}
.progress-text{font-weight:800;font-size:.9rem;color:var(--ink-soft);min-width:44px;text-align:left}
.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:20px;align-items:start}
.data-table{width:100%;border-collapse:collapse;font-size:.92rem}
.data-table th,.data-table td{padding:9px 10px;border-bottom:1px solid var(--line);text-align:right;vertical-align:top}
.data-table th{color:var(--muted);font-weight:600;width:38%;font-size:.86rem}
.data-table tr:last-child th,.data-table tr:last-child td{border-bottom:none}

/* ============ الخط الزمني ============ */
.timeline{list-style:none;position:relative;padding-right:18px}
.timeline::before{content:"";position:absolute;right:5px;top:6px;bottom:6px;width:2px;background:var(--line)}
.tl-item{position:relative;padding-bottom:16px}
.tl-dot{position:absolute;right:-18px;top:7px;width:12px;height:12px;border-radius:50%;background:var(--brand);
  border:2.5px solid #fff;box-shadow:0 0 0 2px rgba(37,99,235,.25)}
.tl-alert .tl-dot{background:var(--danger);box-shadow:0 0 0 2px rgba(220,38,38,.25)}
.tl-reply .tl-dot{background:var(--ok);box-shadow:0 0 0 2px rgba(22,163,74,.25)}
.tl-note .tl-dot{background:var(--muted);box-shadow:0 0 0 2px rgba(100,116,139,.25)}
.tl-title{font-weight:700;font-size:.94rem}
.tl-body{font-size:.9rem;color:var(--ink-soft);white-space:pre-wrap}
.tl-meta{font-size:.78rem;color:var(--muted);margin-top:2px}

/* ============ المحادثة ============ */
.chat-box{max-height:420px;overflow-y:auto;display:flex;flex-direction:column;gap:12px;padding:6px 2px;margin-bottom:14px}
.chat-box.tall{max-height:520px}
.msg-row{display:flex}
.msg-customer{justify-content:flex-start}
.msg-shop,.msg-internal{justify-content:flex-end}
.bubble{max-width:85%;background:var(--panel-alt);border:1px solid var(--line);border-radius:14px;padding:10px 13px}
.msg-customer .bubble{background:#eff6ff;border-color:#bfdbfe;border-top-right-radius:4px}
.msg-shop .bubble{background:#f0fdf4;border-color:#bbf7d0;border-top-left-radius:4px}
.msg-internal .bubble{background:#fefce8;border-color:#fde68a;border-top-left-radius:4px}
.bubble-head{font-weight:700;font-size:.8rem;color:var(--ink-soft)}
.bubble-body{white-space:pre-wrap;font-size:.93rem;margin-top:2px}
.bubble-time{font-size:.72rem;color:var(--muted);margin-top:4px}
.alert-tag{display:inline-block;background:#fee2e2;color:#b91c1c;border-radius:8px;padding:2px 8px;font-size:.74rem;font-weight:700;margin-bottom:5px}
.alert-tag.internal{background:#fef3c7;color:#b45309}
.note-form{border-top:1px dashed var(--line);padding-top:12px}
.ok-note{margin-top:10px;background:#dcfce7;color:#15803d;padding:9px 12px;border-radius:10px;font-size:.86rem;font-weight:600}
.tag-alert{display:inline-block;background:#fff7ed;color:#c2410c;border:1px solid #fed7aa;border-radius:9px;padding:4px 10px;font-size:.78rem;font-weight:700}

/* ============ لوحة التحكم ============ */
.admin-page{background:var(--bg2)}
.adminbar{background:#0b1220}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin-bottom:20px}
.stat-card{background:#fff;border-radius:14px;padding:14px;text-align:center;border:1px solid var(--line);color:var(--ink);transition:.15s}
.stat-card:hover{text-decoration:none;transform:translateY(-2px);box-shadow:var(--shadow)}
.stat-card.sel{outline:2.5px solid var(--brand);outline-offset:1px}
.stat-num{display:block;font-size:1.65rem;font-weight:800;color:var(--c,var(--ink))}
.stat-label{font-size:.82rem;color:var(--muted)}
.alert-stat .stat-num{color:var(--warn)}
.alerts-count{display:inline-block;background:#dc2626;color:#fff;border-radius:999px;font-size:.78rem;padding:1px 9px;margin-inline-start:4px;vertical-align:middle;font-weight:800}
.unread-dot{display:inline-block;width:9px;height:9px;border-radius:50%;background:#dc2626;margin-inline-start:7px;vertical-align:middle;box-shadow:0 0 0 3px rgba(220,38,38,.18)}
tr.has-unread{background:#fff7f7}
tr.has-unread td:first-child{box-shadow:inset 3px 0 0 #dc2626}
.stats-label{grid-column:1/-1;font-size:.85rem;font-weight:700;color:var(--muted);margin-top:2px}
.exception-stats{border-top:1px dashed var(--line);padding-top:14px;margin-top:-4px}
.search-form{display:flex;gap:8px;flex-wrap:wrap}
.search-form input{min-width:260px}
.table-scroll{overflow-x:auto}
.grid-table{width:100%;border-collapse:collapse;font-size:.9rem;min-width:860px}
.grid-table th{text-align:right;font-size:.8rem;color:var(--muted);padding:9px 10px;border-bottom:2px solid var(--line);font-weight:700}
.grid-table td{padding:10px;border-bottom:1px solid var(--line);vertical-align:middle}
.grid-table tr:hover td{background:var(--panel-alt)}
.clip{max-width:280px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.row-actions{display:flex;gap:6px;flex-wrap:wrap}
.admin-ticket-head{display:flex;justify-content:space-between;align-items:center;gap:16px;flex-wrap:wrap;margin-bottom:18px;color:#fff}
.admin-ticket-head h1{font-size:1.6rem}
.admin-ticket-head .muted{color:#94a3b8}
.admin-head-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.admin-grid{grid-template-columns:1fr 1fr}
.status-picker{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:8px;margin-bottom:14px}
.picker-label{font-size:.85rem;font-weight:700;color:var(--muted);margin:0 0 8px}
.status-opt input{display:none}
.status-opt-box{display:flex;align-items:center;gap:8px;border:1.5px solid var(--line);border-radius:12px;padding:9px 12px;
  font-weight:700;font-size:.88rem;cursor:pointer;transition:.15s;background:var(--panel-alt)}
.status-opt .dot{width:10px;height:10px;border-radius:50%;background:var(--c)}
.status-opt input:checked + .status-opt-box{border-color:var(--c);background:color-mix(in srgb,var(--c) 10%, #fff);color:var(--c)}
.status-opt-box:hover{border-color:var(--c)}
.quick-actions{display:grid;gap:10px}
.code-box{margin-top:14px;background:#0f172a;border-radius:12px;padding:12px;color:#cbd5e1;overflow:auto}
.code-head{font-size:.8rem;color:#94a3b8;margin-bottom:6px}
.code-box pre{font-family:ui-monospace,Consolas,monospace;font-size:.78rem;line-height:1.6;direction:ltr;text-align:left}

/* ============ الطباعة ============ */
.print-page{background:#fff}
.print-sheet{max-width:820px;margin:0 auto;padding:24px;color:#0f172a}
.print-head{display:flex;justify-content:space-between;gap:20px;border-bottom:3px solid #0f172a;padding-bottom:12px;margin-bottom:16px}
.print-no{text-align:left}
.print-no span{display:block;font-size:.8rem;color:#64748b}
.print-no strong{font-size:1.3rem;font-family:ui-monospace,Consolas,monospace;direction:ltr;display:inline-block}
.print-table{margin-bottom:14px}
.print-h3{margin:14px 0 6px;font-size:1rem;border-right:4px solid var(--brand);padding-right:8px}
.print-list{padding-right:18px;font-size:.9rem}
.print-list li{margin-bottom:4px}
.print-sign{display:flex;justify-content:space-between;gap:20px;margin-top:40px;font-size:.9rem}
@media print{
  .topbar,.footer{display:none!important}
  body{background:#fff}
  .print-sheet{max-width:none;padding:0}
}

.qr-cta{display:flex;gap:24px;align-items:center;justify-content:space-between;flex-wrap:wrap;background:rgba(255,255,255,.97)}
.qr-cta-text{flex:1;min-width:260px}
.qr-cta .card-title{color:var(--ink)}

/* ============ رموز QR ============ */
.qr-sheet{max-width:1000px;margin:0 auto}
.qr-head{display:flex;justify-content:space-between;align-items:center;gap:16px;flex-wrap:wrap;margin-bottom:18px;color:#fff}
.qr-head h1{font-size:1.5rem}
.qr-head .muted{color:#94a3b8}
.qr-head-actions{display:flex;gap:8px}
.qr-main{display:flex;gap:22px;align-items:center;flex-wrap:wrap;background:#fff}
.qr-img{width:190px;height:190px;image-rendering:pixelated;border-radius:12px;border:1px solid var(--line);padding:8px;background:#fff}
.qr-main-text h2{font-size:1.15rem;margin-bottom:6px;color:var(--ink)}
.qr-url{direction:ltr;text-align:left;background:var(--panel-alt);border:1px dashed var(--line);border-radius:10px;padding:8px 12px;font-family:ui-monospace,Consolas,monospace;font-size:.85rem;word-break:break-all;margin:10px 0}
.warn-note{background:#fff7ed;color:#c2410c;border:1px solid #fed7aa;border-radius:10px;padding:9px 12px;font-size:.85rem}
.qr-h2{color:#fff;font-size:1.1rem;margin:22px 0 12px}
.qr-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:14px}
.qr-card{background:#fff;border-radius:14px;border:1px solid var(--line);padding:12px;text-align:center;break-inside:avoid}
.qr-card img{width:150px;height:150px;image-rendering:pixelated}
.qr-card-info{display:flex;flex-direction:column;gap:2px;margin-top:8px;font-size:.85rem}
.print-qr{display:flex;gap:14px;align-items:center;margin-top:26px;border-top:1px dashed var(--line);padding-top:14px}
.print-qr img{width:110px;height:110px;image-rendering:pixelated}
.print-qr strong{font-size:.95rem}
.print-qr p{font-size:.82rem}
@media print{
  .no-print{display:none!important}
  .qr-sheet{max-width:none}
  .qr-h2,.qr-head{color:#0f172a}
}

/* ============ الاستجابة ============ */
@media (max-width:900px){
  .hero{grid-template-columns:1fr}
  .hero h1{font-size:1.8rem}
  .steps{grid-template-columns:1fr}
  .grid-2,.admin-grid{grid-template-columns:1fr}
  .two-col{grid-template-columns:1fr}
  main.wrap{padding:18px 14px 50px}
  .card{padding:16px}
  .ticket-head-main{flex-direction:column}
}

.toast-wrap{position:fixed;inset-block-start:14px;inset-inline-start:14px;z-index:9999;display:flex;flex-direction:column;gap:8px;max-width:min(340px,90vw)}
.toast{display:flex;align-items:center;gap:10px;background:#0b1220;color:#fff;text-decoration:none;border-radius:12px;padding:12px 14px;box-shadow:0 14px 34px rgba(2,6,23,.28);opacity:0;transform:translateY(-8px);transition:.25s;font-size:.9rem;font-weight:600;border:1px solid rgba(255,255,255,.12)}
.toast.show{opacity:1;transform:translateY(0)}
.toast:hover{text-decoration:none;background:#131e33}
.toast-icon{font-size:1.1rem}